Privacy Policy

Privacy Policy

Last Updated: May 01, 2025

Introduction

Welcome to Lisa Cleaning Services. We prioritize your privacy and are committed to safeguarding it. This Privacy Policy outlines how we collect, utilize, and protect the personal information you provide when visiting our website [Insert Website URL, e.g., lisacleaningservices.com] or engaging our cleaning services. Our goal is to maintain complete transparency regarding the management of your data.

1. Information We Collect

We gather information that you voluntarily provide, primarily through our contact form or direct communication (via telephone or email), to facilitate the delivery of our services and the preparation of tailored quotes. This includes:

• Contact Information: Your full name, telephone number, and email address (if provided).
• Property and Service Details: The address of the property to be cleaned, property type, number of bedrooms and bathrooms, preferred cleaning type (e.g., residential, deep cleaning, etc.), frequency, and any specific instructions or requirements you share regarding your cleaning needs.
• Contact Preferences: Your preferred time or method for us to reach you.

Please note that we do not collect payment information via our website.

Additionally, we may collect basic technical data during your visit to our site, such as browser type or device information, in an anonymized manner, solely to ensure optimal website performance.

2. Purpose of Data Usage

We utilize the information you provide exclusively for the following purposes:

• Quote Preparation and Delivery: To assess your requirements and provide a customized, fair pricing estimate.
• Service Scheduling: To coordinate convenient dates and times for your cleaning appointments.
• Service Execution: To ensure the cleaning is performed in accordance with your specifications.
• Client Communication: To address your inquiries, confirm bookings, and offer support.
• Service Enhancement: To analyze general client needs for service improvement (without individual identification).

We will not use your data for unsolicited marketing purposes unless you expressly opt in to receive updates or promotional offers.

3. Data Sharing Practices

We do not sell, rent, or otherwise disclose your personal information to third parties.

As a family-operated business where we personally perform the services, your data remains within our control. Any sharing is strictly limited and occurs only when required:

• Legal Compliance: In response to a court order or legal mandate.
• Rights Protection: To safeguard the security or legal interests of Lisa Cleaning Services or our clients.

4. Data Security Measures

We implement robust safeguards to protect your information from loss, misuse, or unauthorized access. This includes the use of secure forms (where applicable) and responsible data storage practices. However, please be aware that no online transmission can be guaranteed as entirely secure.

5. Your Privacy Rights (California - CCPA)

As a California resident, you are entitled to specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request details about the personal data we collect and its usage.
• Right to Delete: You may request the deletion of your personal information we have collected (subject to legal exceptions, such as record retention for service completion).
• Right to Opt-Out of Sale: We do not engage in the sale of your personal data.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the details provided below.

6. Cookie Usage

Our website may employ basic cookies—small text files—solely to support technical functionality (e.g., recalling whether you've dismissed a notice). We do not utilize cookies for extensive tracking or targeted advertising.

7. External Links

Should our website include links to external sites (e.g., social media platforms), this Privacy Policy does not extend to them. We advise reviewing the privacy policies of those third-party sites.

8. Minor Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.

9. Policy Updates

This policy may be revised periodically. The "Last Updated" date at the top will reflect the latest revision. We encourage you to review this page regularly for any updates.

10. Contact Information